Motiva Car allows customers to make a reservation without advance payment. The rental amount can be paid at the rental desk when collecting the vehicle.
A 15% discount is applied to prepaid reservations. If a prepaid reservation is cancelled, the amount collected will be refunded in full without any deduction.
If the vehicle is returned before the date stated in the rental agreement, the rental fee for the unused days will be refunded without deduction.
The time required for a refund to appear in the customer’s account may vary depending on the payment method and the processing times of the relevant bank.
All drivers must be at least 21 years old and must have held a valid driving licence for a minimum of two years.
A valid driving licence and identification document must be presented when collecting the vehicle. Driving licences issued outside Türkiye must meet the applicable validity requirements for use in Türkiye.
The rented vehicle may only be driven by individuals named in the rental agreement. Any additional driver must meet the applicable age and licence requirements and must be added to the agreement at the time of collection.
If the vehicle is driven by someone who is not named in the agreement, insurance and protection coverage may become invalid.
A deposit or credit card pre-authorisation is required at the start of the rental. The amount depends on the selected vehicle category.
A deposit or pre-authorisation of TRY 5,000 applies to economy vehicles.
A deposit or pre-authorisation of TRY 10,000 applies to premium vehicles.
Any outstanding charges, including tolls, traffic fines, missing fuel, excess mileage, vehicle damage or lost equipment, may be deducted from the deposit or pre-authorised amount.
The release of the remaining amount may take additional time depending on the cardholder’s bank.
Mileage limits are determined according to the total rental period.
The daily mileage allowance is 250 kilometres.
The total mileage allowance is 3,000 kilometres.
The monthly mileage allowance is 4,000 kilometres.
Mileage exceeding the applicable allowance will be charged at the current excess mileage rate for the selected vehicle category.
Vehicles are not provided with a fixed fuel level. The vehicle must be returned with the same amount of fuel recorded at the time of collection.
If the vehicle is returned with less fuel, the missing fuel will be charged to the renter. No refund is provided when a vehicle is returned with more fuel than it had at collection.
One rental day is calculated as a 24-hour period. The vehicle must be returned on the date and at the time stated in the rental agreement.
A one-hour grace period is allowed. If the delay exceeds one hour, an additional full day’s rental charge will apply.
Customers wishing to extend the rental must contact Motiva Car and receive approval before the existing rental period expires. Continuing to use the vehicle without approval may be considered a breach of the rental agreement.
When collecting the vehicle, the renter should check the recorded fuel level, mileage, bodywork, windows, tyres and supplied equipment. Any existing damage must be recorded on the vehicle handover form.
The vehicle must be returned at the agreed date, time and location, together with its key, registration documents and all supplied equipment.
Returning the vehicle to a different location requires prior approval from Motiva Car and may be subject to an additional charge.
The renter is responsible for all HGS transactions and charges incurred on toll roads, bridges and tunnels during the rental period.
A 25% service fee is added to the total toll amount for processing and collection. As toll records may be received after the vehicle is returned, these charges can be collected after the rental has ended.
The renter is responsible for all traffic fines, parking charges, towing expenses and other administrative penalties incurred during the rental period.
A 25% service fee is added to traffic fines for notification, administration and collection. Charges received by Motiva Car after the rental has ended may be collected at a later date.
The rented vehicle must not be used:
Insurance and protection coverage may become invalid if the vehicle is used in breach of these conditions.
Vehicles are covered by compulsory motor insurance and any protection stated in the reservation, subject to the applicable policy limits and rental agreement.
Insurance and optional protection products do not automatically cover every type of damage. Coverage limits and the renter’s financial responsibility may vary according to the selected product and vehicle category.
Coverage may become fully or partially invalid in circumstances including:
The final scope of protection is determined by the rental agreement and the applicable insurance terms signed at collection.
In the event of an accident, damage, theft or breakdown, the renter must contact Motiva Car immediately.
For accidents involving material damage, an accident report must be completed in accordance with applicable regulations. A police or gendarmerie report and alcohol report must be obtained when required. The identity, driving licence, registration and insurance details of the parties involved must be recorded.
All required documents must be delivered to Motiva Car within 48 hours. The damaged vehicle must not be repaired, moved by a private towing service or otherwise interfered with without Motiva Car’s approval.
In the event of a breakdown or technical problem, the vehicle must be stopped in a safe location and Motiva Car must be contacted immediately.
No repairs or maintenance may be carried out without prior approval from Motiva Car. Unauthorised repairs and towing services may be charged to the renter.
Maintenance resulting from normal use and reasonable wear is the responsibility of Motiva Car. Costs arising from misuse or unauthorised use are the renter’s responsibility.
If the vehicle key, registration document, number plate or any supplied equipment is lost or damaged, the renter may be charged for replacement, recovery and the period during which the vehicle cannot be rented.
Vehicle equipment may vary by model. Some vehicles may be supplied with a tyre repair kit instead of a spare wheel.
The renter is responsible for personal belongings left inside the vehicle. Motiva Car cannot be held responsible for items that are forgotten, lost or damaged.
Vehicles may not be taken outside Türkiye without prior written permission from Motiva Car. The renter is responsible for any unauthorised international use and for obtaining all required permissions, insurance and official documents.
In cities where Motiva Car does not operate its own branch, vehicle delivery may be provided by an approved operational partner.
The reservation is created through Motiva Car and customer communication is followed by Motiva Car. Any additional conditions specific to the partner, vehicle category or location may be provided at collection and added to the rental agreement.
The information on this page sets out the general rental conditions. The rental agreement, vehicle handover form, reservation details and the terms of any selected protection product form an integral part of the rental.
For further information, please contact the Motiva Car Call Centre at +850 840 87 42.
